Privacy Policy

Ownership of twinBASIC.com and all related products and services has transferred to TWINBASIC LTD, a UK limited company.

Same team, same great service - just a new company structure. Read More

Last Updated: 11th November 2025

The type of personal information we collect

We currently collect and process the following information:

Personal identifiers and contact details (such as name, email address, and account login information)
Account and licensing data (such as licence keys, activation records, and related usage history)
Technical information (such as IP address, browser type, device information, and server log data)
Analytics and cookies data (information about how you use our websites and products, collected via cookies or similar technologies)
Payment and transaction details (for example, payment status or transaction ID information provided by third-party payment processors such as PayPal)
Communications (such as messages sent to us via email or contact forms)

How we get the personal information and why we have it

We collect personal information directly from you when you create an account, purchase or activate a licence, contact us for support, or use our websites and software. We may also receive limited technical and payment-related data automatically or from trusted third parties (for example, PayPal or analytics providers).

We process this information for one or more of the following purposes:

Software licence management – to issue, activate, and verify software licences and maintain accurate licence records.
Account and billing support – to manage your account, process payments through our payment partners, and provide invoices or receipts.
Product and technical support – to respond to your enquiries, investigate issues, and improve our products and services.
Website and service improvement – to analyse usage patterns and performance through analytics and cookies, helping us enhance user experience.
Legal and security purposes – to comply with our legal obligations, prevent fraud, and maintain the security of our systems.

We use the information you provide to manage your software licences, maintain your user account, and communicate with you about billing, technical, and product support. We may also use aggregated or anonymised data to help us improve our services and website experience.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

Your consent – for example, when you agree to receive certain types of communication from us. You can withdraw your consent at any time by contacting us.
Contractual obligation – when processing your information is necessary to provide you with the products or services you have purchased or requested.
Legal obligation – when we need to retain certain information to comply with applicable laws, such as tax or accounting requirements.
Legitimate interest – when processing is necessary for our normal business operations, such as improving our products, preventing fraud, or ensuring the security of our systems.

How we store your personal information

We store your personal information securely on protected systems and encrypted storage at our office and through trusted third-party service providers where necessary (for example, for account management, hosting, or payment processing). We apply appropriate technical and organisational measures to prevent unauthorised access, disclosure, or loss of your data.

Your information is retained only for as long as necessary to fulfil the purposes for which it was collected. In most cases, this means we will securely delete your personal data upon your request, or within 12 months after your product support or licence agreement has contractually expired - whichever occurs sooner - unless we are required by law to retain it for longer (for example, for accounting or tax purposes).

Under UK data protection law, you have rights including:

Your right of access

- You have the right to ask us for copies of your personal information.

Your right to rectification

- You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure

- You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing

- You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing

- You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability

- You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

How to complain or contact us

If you have any concerns about our use of your personal information, you can make a complaint to us:

    Company Name: TWINBASIC LTD
    Address: 26 Woodsome Drive, Ellesmere Port, CH65 6QD, UK
    E-mail: privacy@twinbasic.com

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

    Information Commissioner’s Office
    Wycliffe House
    Water Lane
    Wilmslow
    Cheshire
    SK9 5AF
    Helpline number: 0303 123 1113
    ICO website: https://www.ico.org.uk

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